Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Phone number
• Email address
• City or service location
• Home size
• Type of cleaning service requested
• Information included in messages or estimate requests
• Scheduling and service details
• Payment-related information
• Communications between you and SheNe Home LLC

When necessary to provide cleaning services, we may also receive information regarding access to your property, pets, special cleaning instructions, or other details relevant to the requested service.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies. This may include:

• IP address
• Browser and device type
• Pages visited
• Date and time of your visit
• Referring website
• General location information
• Interaction with website forms and pages

We use this information to operate and improve our website, understand how visitors use it, and improve our services and marketing.

How We Use Your Information

We may use your information to:

• Respond to estimate requests
• Contact you regarding your inquiry
• Schedule and manage cleaning appointments
• Provide cleaning services
• Prepare estimates and pricing
• Process payments
• Communicate changes or updates regarding your appointment
• Provide customer support
• Maintain internal service and quality-control records
• Improve our website and services
• Prevent fraud, misuse, or security issues
• Comply with applicable legal requirements

Providing your phone number or email address allows us to contact you regarding your estimate request, appointment, or existing service relationship. Marketing communications will only be sent where permitted by law and, where required, with appropriate consent.

Photos Taken During Cleaning Services

Our cleaning team may take before-and-after photographs during a service for internal quality-control and service documentation purposes. These photographs are intended for internal company records.

We will not intentionally publish client property photographs on social media, advertising materials, or other public marketing channels without the client's permission.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and measure performance. Cookies may be provided directly by our website or by third-party service providers used for website hosting, analytics, customer communication, scheduling, or marketing.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Share Information

We may share personal information with service providers that assist us with operating our business, including providers of:

• Website hosting
• Customer relationship management systems
• Scheduling and communication tools
• Payment processing
• Email and text messaging
• Analytics
• Accounting or administrative services

These providers may access information only as reasonably necessary to perform services on our behalf. We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, employees, or property.

SheNe Home LLC does not sell personal information for monetary compensation.

Payment Information

Payments may be processed through third-party payment providers. When a third-party payment processor is used, payment card information may be collected and processed directly by that provider. SheNe Home LLC may not receive or store complete payment card details.

Payment transactions are also subject to the privacy policies and terms of the applicable payment provider.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain business and customer records
• Resolve disputes
• Meet accounting, tax, insurance, and legal requirements
• Protect our legitimate business interests

Information that is no longer reasonably required may be deleted or anonymized where appropriate.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us to request that we:

• Update incorrect personal information
• Delete certain personal information, where legally permitted
• Stop non-essential marketing communications
• Answer questions regarding how your personal information is used

We may need to retain certain information where required for legal, accounting, insurance, dispute-resolution, or legitimate business purposes.

Children's Privacy

Our website and cleaning services are intended for adults arranging residential cleaning services. We do not knowingly collect personal information directly from children under 13 through our website. If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites or services. SheNe Home LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of any third-party services they use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or applicable requirements. The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact: