Terms & Conditions

Cleaning Services

SheNe Home LLC provides residential cleaning services in Naperville, Illinois and surrounding service areas. Services may include:

• Recurring cleaning
• Deep cleaning
• Move-in and move-out cleaning, when available
• Optional add-on cleaning services

The exact scope of each cleaning will depend on the service selected, the condition of the property, the information provided by the client, and any additional services agreed upon before or during the appointment.

Estimates and Pricing

Prices shown on our website are starting prices or estimates unless specifically confirmed otherwise. Final pricing may depend on factors including:

• Size of the home
• Number of bedrooms and bathrooms
• Type of cleaning
• Condition of the property
• Cleaning frequency
• Number of cleaners required
• Additional services requested
• Actual time required to complete the cleaning

Clients are responsible for providing accurate information when requesting an estimate.

If the condition or size of the property is substantially different from the information provided, SheNe Home LLC may revise the estimate, recommend a different service, reschedule the appointment, or decline to perform some or all of the requested work.

Additional Cleaning Time

Cleaning times are estimates. If additional time is required to complete the requested service, we will make reasonable efforts to notify the client before the originally estimated service time ends. The client may choose to:

• Approve additional cleaning time at the applicable hourly rate; or
• Ask the team to prioritize specific areas within the originally scheduled time

Additional time will not normally be performed without client approval unless otherwise agreed.

Scheduling and Arrival Time

Appointment times are scheduled based on expected service duration and travel conditions. Exact arrival times cannot always be guaranteed.

SheNe Home LLC currently operates with an approximately 15-minute arrival window. Traffic, weather, previous appointments, emergencies, or other circumstances may occasionally cause additional delays. We will make reasonable efforts to communicate significant scheduling changes.

Property Access

The client is responsible for ensuring that our cleaning team can access the property at the scheduled appointment time. Access may be provided through:

• The client or another authorized person
• Door code
• Lockbox
• Key
• Another method agreed upon in advance

The client is responsible for providing accurate access instructions and notifying SheNe Home LLC of any relevant changes before the appointment.

Client Responsibilities

Before the cleaning appointment, clients should:

• Provide accurate information regarding the property
• Identify any areas requiring special attention
• Inform us about pets
• Inform us about fragile, damaged, valuable, or unstable items
• Provide safe access to areas that are expected to be cleaned
• Secure valuables, cash, jewelry, important documents, medications, firearms, and other sensitive items
• Ensure that the property does not contain unsafe working conditions

Excessive clutter may prevent certain surfaces or areas from being cleaned properly.

Pets

Please inform us in advance if pets will be present in the home. Clients are responsible for ensuring that pets do not create an unsafe environment for our cleaning team. If necessary, we may ask that a pet be secured in another area during the cleaning.

SheNe Home LLC is not responsible for pets that escape from unsecured areas unless directly caused by negligence of our personnel.

Services We Do Not Perform

Unless specifically agreed otherwise, SheNe Home LLC does not provide services including:

• Biohazard cleaning, including blood, vomit, human or animal waste
• Hoarding cleanup
• Post-construction cleaning
• Cleaning after parties or extreme-mess situations
• Organization services
• Work at significant heights
• Exterior window cleaning or outdoor cleaning
• Heavy furniture moving
• Removal of large trash items
• Chandelier cleaning
• Other services that may create unreasonable health or safety risks

Our team may use a small step ladder for normal residential cleaning where appropriate. We reserve the right to refuse work that our team considers unsafe or outside the agreed scope of service.

Cancellation and Rescheduling

Cancellations or requests to reschedule should be made at least 24 hours before the scheduled appointment.

If our cleaning team arrives at the scheduled location and cannot access the property, the full scheduled cleaning cost may be charged.

Repeated cancellations or access problems may result in suspension or termination of recurring cleaning services.

Payment

Payment is due according to the terms communicated when the service is scheduled or completed. Accepted payment methods may include:

• Cash
• Zelle
• Debit card
• Credit card
• Check for approved regular clients

Available payment methods may change from time to time. The client is responsible for any outstanding balance for completed services, approved additional time, applicable cancellation fees, or other agreed charges.

Damage and Fragile Items

Our team takes reasonable care when working inside a client's home. If our team becomes aware that an item has been damaged during cleaning, we will notify the client.

SheNe Home LLC is not responsible for damage resulting from:

• Items that were already damaged
• Improperly installed or secured fixtures
• Unstable furniture or decorations
• Normal wear and tear
• Delicate items that were not identified in advance
• Items damaged because of manufacturing defects
• Items that cannot reasonably withstand normal cleaning procedures

When appropriate, SheNe Home LLC may assist with reasonable repair or replacement following review of the circumstances.

Valuables

Clients should secure jewelry, cash, collectibles, important documents, and other high-value or irreplaceable items before the cleaning appointment. If an item requires special handling, the client must inform us before cleaning begins.

Before-and-After Photos

Our team may take before-and-after photographs for internal quality control, documentation, training, or verification of completed services. Such photographs are intended for internal company use.

Photos identifying a client's property will not intentionally be used for public marketing, social media, or advertising without the client's permission.

Satisfaction and Service Concerns

We aim to provide consistent, high-quality professional cleaning.

We must be given a reasonable opportunity to inspect and, when appropriate, re-clean the affected area. At our discretion, we may provide a complimentary re-clean, service credit, or appropriate refund. This 24-hour notice period applies only to requests under our satisfaction guarantee and does not limit any rights or remedies that cannot be waived under applicable law. The appropriate resolution will depend on the circumstances, scope of service, and nature of the concern.

Health and Safety

SheNe Home LLC reserves the right to stop, postpone, or refuse service if a property presents conditions that may reasonably pose a health or safety risk to our employees or contractors.

Examples may include hazardous materials, severe pest infestations, aggressive animals, unsafe structures, biohazards, or other dangerous conditions.

Limitation of Liability

To the fullest extent permitted by applicable law, SheNe Home LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website or cleaning services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Events Outside Our Control

SheNe Home LLC will not be responsible for delays, cancellations, or failure to perform services caused by events reasonably outside our control, including severe weather, transportation problems, illness, emergencies, utility interruptions, unsafe conditions, or other similar circumstances.

When possible, we will contact the client and arrange an alternative appointment.

Communications

By providing your phone number or email address when requesting an estimate or service, you authorize SheNe Home LLC to contact you regarding:

• Your estimate request
• Scheduling
• Appointment reminders
• Service-related questions
• Payment or account matters

Consent to receive marketing communications is not a condition of purchasing cleaning services where prohibited by law. You may request that non-essential marketing communications stop at any time.

Website Information

We make reasonable efforts to keep information on our website accurate and current. However, prices, availability, service areas, service descriptions, and other information may change.

Submitting an estimate request through the website does not guarantee availability or create a confirmed cleaning appointment until SheNe Home LLC confirms the service.

Privacy

Use of personal information submitted through our website or provided in connection with our services is governed by our Privacy Policy.

Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Any rights or remedies available to consumers under applicable law remain unaffected.

Changes to These Terms

SheNe Home LLC may update these Terms periodically. Changes will become effective when the updated Terms are posted on our website with a revised "Last Updated" date.

Use of our services after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Contact

Questions regarding these Terms & Conditions may be directed to: